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Support Coordinator/Planning List Manager

Job Description

Under limited supervision, the Support Coordinator/Planning List Manager oversees the Waiver and State funded case management process of the home and community-based services for Developmental Disabilities.  This position works closely with State Quality Management System in follow up on the quality and consistency of each Region's implementation and compliance of Individual Support Plans, Supports Intensity Scale, Monitoring Reports, Health Risk Screening Tool and Ancillary Notes according to waiver and state policy standards of community development services.  Promotes customer satisfaction and assists Region with resolving stakeholder grievances, complaints and inquiries

Job Responsibilities include:

Support Coordination, Planning List and State Coordination:
  • In collaboration with Support Coordination agency director, coordinate and provide oversight to ensure compliance with consistency of statewide protocols and policy standards
  • Review reports detailing quality of services and follow up with Region delivery and implementation of corrective action plans
  • Coordinate and support information sharing between regional office staff and support coordination agencies and agencies providing state funded services
  • Anticipate problems and respond proactively; troubleshoot concerns and issues as arise.  Ensure follow up by Region with support coordination regarding compliance
  • Continue to work closely with the state's quality management system to implement quality assurance measures to enhance operations and processes
  • Recommend implementation of corrective action plans to Regions for failure to meet deliverables
Work as part of Division Compliance team with LOA with DCH
  • Work closely with Waiver Coordinator in preparation of reporting to monthly and quarterly meetings
  • Prepare reports regarding Waiver compliance
Analyse data and develop new procedures and/or processes or recommend modification to existing ones
  • Utilize a variety of analytical tools to clearly understand existing processes and/or procedures and develop new alternatives as needed
  • Select best alternative based on established project objectives, needs and resource requirements
  • Present recommendations to supervisor, manager and/or team leader providing clear and concise rationale
Represent the Division in investigations of critical issues, problems or concerns related to Waiver and State Coordination services
  • Demonstrate a diverse knowledge of rules, regulations that govern the Division, Department, State and Federal government operations
  • Serve as the link between the key managers and stakeholders in order to facilitate the investigative process
  • Ensure that responses to requests for special investigations and special audits are addressed expeditiously and effectively
Establish effective communication and professional working relationships with team members, stakeholders, local governing authorities, the Department, DCH and other involved staff
  • Represent the Division in an informed and courteous manner with all external contacts, which engendering few, if any, complaints from those contacts
  • Maintain professional behavior when completing tasks and interacting with others as a team member
  • Communicate effectively with others to obtain information; ensure response within designated timeframe
Work with Division of Developmental Disabilities staff in a team approach to provide technical assistance to service recipients, Regional Offices, service providers and other stakeholders on issues related to MR/DD Services
  • Participate in maintenance of home and community based waivers, creating documentation to amend and renew waivers
  • Lead and/or participate in facilities research initiatives including focus groups, work groups, etc. to obtain feedback on waiver program and services and new approaches to incorporate best practices
  • Create concept and issue papers based on research findings to support new initiatives, waiver amendments, policy changes, etc.
  • Plan and coordinate statewide meetings and trainings to gather and share pertinent information
  • Assist in development of policies and procedures which promote smooth and effective implementation of project outcomes
  • Compile internal and external data, complete analysis and utilize information for project completion
Maintain knowledge of current trends and developments in the field and apply pertinent new knowledge to the performance of other duties
  • Participate in meetings and on committees to find new technologies to improve service and efficiency
  • Conduct independent research and stay abreast of technological advances suitable for addressing the business/operational needs of the organization
  • Participate in internal and external educational programs and professional meetings as available for continuing professional education
  • Participate in agency meetings as necessary to ensure continuity and a better understanding of unit/division/organization-wide technological goals


Completion of a Bachelors degree from an accredited college or university and one year of related experience OR one year of experience at the lower level or position equivalent OR five years of related experience

Preferred Qualifications

Masters degree in Human Service field from an accredited university with at least four years of experience and training in working with individuals

Experience writing and developing policies for Medicaid Waivers and at least two years of supervisory experience

Excellent customer service skills

Excellent verbal and written communication skilld


In addition to a competitive salary (), we offer a generous benefits package that includes a flexible schedule, training opportunities, employee retirement plan, deferred compensation, 12 paid holidays, vacation and sick leave, dental, vision, long term care, and life insurance.

This position is a pay grade 17 on the statewide salary plan.

Employment Information

This position is located in downtown Atlanta.

A sprawling metropolis of over four million people today, metro Atlanta has the vibrancy of the world’s great urban centers combined with the Southern charm of small town centers such as Roswell and Decatur. Here you’ll find historic sites from the Civil War through the Civil Rights era, as well as world-class shopping, entertainment, and nightlife.

We're located across from Underground Atlanta. Parking is nearby as well as direct access to MARTA's rail and bus system.

Come to Georgia's capital city and experience first-hand our historic charm and hospitality.

Applying for this job

Please email your cover letter and resume in Microsoft Word format to: recruiting@dbhdd.ga.gov

To ensure proper routing/handling of your credentials, copy/paste or type the following title in the subject line of your email: Support Coordinator/Planning List Manager If you are currently employed by DBHDD, please include "Internal Employee" in the subject line as well.

You may be subject to a Drug Screen. You may be required to submit fingerprints to check for the existence of Criminal History Record Information through the Georgia Bureau of Investigation and the Federal Bureau of Investigation. You do have the right to challenge the contents of any Criminal History that is located, should you choose to do so.

The Georgia Department of Behavioral Health and Developmental Disabilities provides services to ensure the health and welfare of Georgians. As an employee of DBHDD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.