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Director of Community Services

Job Description

Under general supervision, the Director of Community Services is directly responsible for all aspects of service delivery of the home and community based services for individuals with developmental disabilities through the New Options waiver and the Comprehensive Supports Waiver (NOW/COMP) programs.  The individual in this position coordinates the development of NOW/COMP Medicaid Waiver program amendments and renewals.  Also serves as the liaison to the Medicaid State agency, the Department of Community Health and other stakeholders.  The Director of Community Services promotes customer satisfaction as the policy content expert on DBHDD Standards of Service Delivery through the NOW/COMP waivers.

Core Competencies:
  • Community Based MR/DD programs expert/best practices (Waiver and State funded)
  • Visionary leadership to implement outcome based initiatives
  • Stakeholder Communications
  • Motivating subordinates
  • Person centered planning and self determination
Job Responsibilities include:

Coordinate with Policy and Standards team and other Division of Developmental Disabilities staff on the development and submission of NOW/COMP waiver amendment(s) and renewal documentation to the Department of Community Health
  • Coordinate the NOW/COMP waiver amendments for submission to the Centers for Medicaid and Medicaid Services (CMS)
  • Coordinate the completion of NOW/COMP waiver renewals for submission to CMS
  • Coordinate the development of responses to questions on waiveir renewal and amendment application from CMS
  • Prepare and coordinate audits concerning NOW/COMP waivers
  • Coordinate monthly updating of required reporting on the NOW/COMP waivers
Serve as the primary contact person for inquiries from other states regarding the NOW/COMP Waivers
  • Ensure incoming and outgoing inquiries are tracked and there is follow up on questions concerning policies, procedures and standards surrounding the Division of DD service delivery through the NOW/COMP Medicaid Waiver programs
  • Provide technical assistance as needed through web seminars or phone conferences
  • Ensure all information obtained and distributed concerning Georgia's community based NOW/COMP waivers are documented and tracked
Establish effective communication and professional working relationships with stakeholders, local governing authorities and other involved staff of the Department of Behavioral Health & Developmental Disabilities (DBHDD) and the Department of Community Health (DCH)
  • Serve as policy content expert on DBHDD Standards of Service delivery through the NOW/COMP waivers for individuals with developmental disabilities
  • Meet with team members, stakeholders, providers, local governing authorities, advocates, DBHDD and DCH staff as needed to provide pertinent information and provide project status reports
  • Plan and coordinate statewide meetings, trainings and forums to gather and share information
  • Share information via written documentation, DBHDD website, e-mail, phone and in-person to keep persons abreast of implementation plans and issues
  • Establish proactive communication with external consultants enabling the completion of their project outcomes
Work with Division of Developmental Disabilities State Office staff in a team approach to provide technical assistance to service recipients, Regional offices, service providers, DBHDD staff and other stakeholders on issues related to Medicaid Waiver services
  • Coordinate with the Division's Policy and Standards team in amending and renewing NOW/COMP policies and protocols according to established deadlines
  • Lead, participate and facilitate initiatives including focus groups, work groups and other activities to obtain feedback on NOW/COMP waiver services and new approaches to incorporate best practices for these services
  • Plan and coordinate statewide meetings and trainings to gather and share pertinent information
Stay abreast of current trends and developments in the field and apply pertinent new knowledge to the performance that will aid in the delivery of NOW/COMP waiver services
  • Participate in meetings and on committees to find new technologies to improve service and efficiency to individuals with developmental disabilities receiving NOW/COMP waiver services
  • Conduct independent research and stay abreast of technological advances suitable for addressing the business, operational needs of the organization
  • Participate in internal and external educational programs and professional meetings as available for continuing professional education
  • Participate in agency meetings as necessary to ensure continuity and a better understanding of unit/division/organization-wide technological goals


Completion of a Bachelors degree in a related field and three years experience managing professional level staff OR Seven years of experience, three years of which managing at the level equivalent to the area of assignment OR Three years of experience at the lower level or position equivalent OR a combination of education and experience at agency discretion

Preferred Qualifications

Masters degree in Human Service field from an accredited university with at least 4 years of experience and training working with individuals under a Medicaid Waiver program

Experience writing and developing policies for Medicaid Waivers and at least 2 years of supervisory experience

Experience with policy development for Home and Community Based Waivers.  Excellent customer service skills.  Excellent verbal and written communication skills

Experience in the management of the administrative support activities of a business or government entity


In addition to a competitive salary (), we offer a generous benefits package that includes a flexible schedule, training opportunities, employee retirement plan, deferred compensation, 12 paid holidays, vacation and sick leave, dental, vision, long term care, and life insurance.

This position is a pay grade 20 on the statewide salary plan.

Employment Information

This position is located in downtown Atlanta.

A sprawling metropolis of over four million people today, metro Atlanta has the vibrancy of the world’s great urban centers combined with the Southern charm of small town centers such as Roswell and Decatur. Here you’ll find historic sites from the Civil War through the Civil Rights era, as well as world-class shopping, entertainment, and nightlife.

We're located across from Underground Atlanta. Parking is nearby as well as direct access to MARTA's rail and bus system.

Come to Georgia's capital city and experience first-hand our historic charm and hospitality.

Applying for this job

Please email your cover letter and resume in Microsoft Word format to: recruiting@dbhdd.ga.gov

To ensure proper routing/handling of your credentials, copy/paste or type the following title in the subject line of your email: Director of Community Services If you are currently employed by DBHDD, please include "Internal Employee" in the subject line as well.

You may be subject to a Drug Screen. You may be required to submit fingerprints to check for the existence of Criminal History Record Information through the Georgia Bureau of Investigation and the Federal Bureau of Investigation. You do have the right to challenge the contents of any Criminal History that is located, should you choose to do so.

The Georgia Department of Behavioral Health and Developmental Disabilities provides services to ensure the health and welfare of Georgians. As an employee of DBHDD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.